Water & Sewer

Customers receiving Town of Berryville water and sewer service will be billed every month; bills are due the 15th of every month.  All meters are read every month.
Rate Type
Rate per 1,000 Gallons of Usage
Monthly Minimum Charge
Water $  8.40 $  5.00
Sewer $17.00 $15.00

Water Conservation


To find out more about water conversation, read the Water Saving Tips (PDF) document.


New Water & Sewer Accounts


To set up a new account, please call the Town Office at 540-955-1099.

Customer Responsibilities


Customers are responsible for:
  • Contacting the Town Office to make sure the account for a new residence is placed in their name
  • Notifying the Town Office when they vacate a property

Security Deposit


A refundable security deposit of $225 is required for customers who are renting their residence.  Depending on the type of renter, other security deposits that may be required are:
  • Business / Commercial (excluding restaurants and laundries): $860
  • Laundry: $2,450
  • Restaurant: $785

Landlord Paperwork

Landlord must fill this form (PDF) authorizing renters to obtain water and sewer service at their property.

Automatic Payment Plan


The Town of Berryville now offers you the option to pay your utility bill through automatic monthly debits from your bank account.  These automatic debits are a safe and convenient method of paying your utility bill.  You just authorize us to notify your bank to transfer the amount you owe on the day your payment is due.  It’s that simple.

Automatic Payment Form


Complete the Automatic Payment Sign-Up Form (PDF) to start the process.

Payment Schedule


Once you are set up on the ACH system, your payment will be made automatically on the 15th of each month.  If the 15th falls on a weekend or holiday, your payment will be made the next business day.


Late Fees


A 10% late payment penalty is assessed if payment is not received by the 15th of the month.  No additional notice will be provided before service disconnection.
  

Payment Extension Policy


Customers who are unable to pay their bill on time may request an extension. A Payment Extension is provided to temporarily extend the due date of the bill for those situations when a qualifying customer is in need.  Only the account holder may request this service, and it must be requested prior to the scheduled cut-off day.  Payment extensions can only be made on active accounts.

Customers will be allowed two extensions of five days each per 12 month period.  Extensions will not be allowed on an account that has less than three billing cycles, if a final read is scheduled, or if the Town is aware the customer is moving.  Customers must provide a reasonable cause or undue hardship requiring the extension.  Based on the customer's payment history and the amount due, the Town may not be able to grant as extension in all situations.

This extension does not prevent the payment from being considered late, which will lead to additional charges on the account.  Even if a payment extension has been granted, a second notice will be mailed.  If payment is not received by the extension date, the payment extension will default and the account will be disconnected.

In addition, all accounts terminated for non-payment twice within six months may be reviewed to ensure the deposit on hand is sufficient.  If there is a gap between the deposit on hand and three months' average billing for that account, the deposit may be increased to the required level. 
 

Service Disconnection


If service is disconnected, it will be restored when the past due account and all service charges, including a $40 reconnection fee, have been paid.  The Town strictly enforces this policy.

Addressing Problems


Any discrepancies or problems in a water and sewer bill should be addressed by calling the Town Office at (540) 955-1099 immediately, but in no event more than 10 days from the date of the billing.  If you suspect that you may have leaks in your home’s internal plumbing system, Berryville’s Public Works Department will check the leak detection device on your water meter.  Please call the Town Office to schedule this service.

For more information, please see the Water and Sewer Billing Adjustment Policy (PDF) and Water and Sewer Adjustment Request Form.
 

Water & Sewer Availability Fees


Please call the Town Manager at (540) 955-1099 to inquire about water and sewer availability fees.

Annual Drinking Water Quality Report


Berryville's Drinking Water Quality Report is mailed to all water customers on an annual basis.  The report is designed to provide customers with valuable information about drinking water quality in the Town of Berryville.  The quality of the Town's drinking water meets all state and federal requirements administered by the Virginia Department of Health.  For more information or if you have questions, please call David Tyrrell, Director of Utilities at (540) 955-1759 or send him an email.